Privacy Policy

Effective Date: August 20, 2026

Crossroad Coaching & Consulting, LLC (“Crossroad,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, store, and protect information when you visit our website, contact us, submit a form, request information, schedule a conversation, or otherwise interact with Crossroad Coaching & Consulting.

1. Information We May Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• Organization or company name
• Information submitted through contact forms
• Details you provide when requesting coaching, consulting, speaking, facilitation, or other services
• Communications you send to us by email, telephone, or through the website

We may also collect limited technical information automatically when you use the website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of your visit
• General website usage information

This technical information may be collected through cookies, analytics tools, hosting services, or similar technologies.

2. How We Use Your Information

We may use information collected through the website to:

• Respond to inquiries
• Communicate with prospective and existing clients
• Provide information about our services
• Schedule consultations or conversations
• Provide coaching, consulting, facilitation, speaking, workshop, or related services
• Improve our website and services
• Maintain business and administrative records
• Protect the security and proper operation of the website
• Comply with applicable legal or regulatory requirements

We do not sell your personal information.

3. Contact Forms and Communications

When you submit information through a website contact form, email, or other communication method, the information you provide may be used to respond to your inquiry and determine whether Crossroad’s services may be appropriate for your needs.

Submitting a contact form does not create a coaching, consulting, professional, fiduciary, attorney-client, therapist-client, or other formal professional relationship.

A service relationship is established only when separately agreed upon by Crossroad and the client.

4. Coaching and Consulting Information

Some inquiries may contain information about leadership concerns, organizational challenges, relationships, transitions, conflicts, or other personal or professional matters.

Please avoid sending highly sensitive, confidential, medical, financial, legal, or security-related information through general website contact forms.

Information shared as part of an established coaching or consulting engagement may be subject to separate agreements, confidentiality terms, or engagement conditions.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality and understand how visitors use the site.

Cookies may collect information such as browser type, device information, pages visited, and general usage patterns.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

6. Third-Party Services

Our website may rely on third-party service providers for functions such as:

• Website hosting
• Website security
• Contact forms
• Analytics
• Scheduling
• Email communications
• Payment processing, if applicable

These third parties may process information according to their own privacy policies and terms.

Crossroad is not responsible for the privacy practices of websites or services operated by third parties.

7. External Links

Our website may contain links to external websites.

Crossroad does not control and is not responsible for the content, security, availability, or privacy practices of third-party websites.

We encourage visitors to review the privacy policies of any third-party websites they visit.

8. How We Protect Information

We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, disclosure, misuse, alteration, or loss.

However, no internet transmission, email communication, website, or electronic storage system can be guaranteed to be completely secure.

You should therefore use reasonable care when submitting information online.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain business records
• Fulfill contractual obligations
• Resolve disputes
• Meet legal, accounting, or regulatory requirements

Information that is no longer reasonably necessary may be deleted or securely disposed of when appropriate.

10. Your Choices

You may contact us to:

• Request information about personal information we may hold about you
• Request correction of inaccurate information
• Ask us to delete information where appropriate
• Request that we stop sending non-essential communications

Some information may need to be retained for legal, contractual, recordkeeping, security, or legitimate business purposes.

11. Children’s Privacy

This website is not intended to collect personal information directly from children.

If you believe a child has submitted personal information through the website without appropriate authorization, please contact us so we can review the matter.

12. Changes to This Privacy Policy

Crossroad may update this Privacy Policy periodically to reflect changes in our website, services, business practices, or applicable requirements.

Any updated version may be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how information submitted through the website is handled, please contact:

Crossroad Coaching & Consulting, LLC

Email: atrufant@crossroadcc.com

Phone: 929-500-1891